Terms and Conditions

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Of sole proprietorship "het Vrouwenrad" owner / director Mirjam van Donselaar hereinafter referred to as: 'het Vrouwenrad', established in Haastrecht, registered with the Chamber of Commerce in Utrecht under registration number: 72709510.

Article 1. General / Definitions

1. The General Terms and Conditions apply to all agreements concluded by 'Het Vrouwenrad', their conclusion and to all offers and order confirmations issued by '' Het Vrouwenrad '.

2. A copy of these General Terms and Conditions will be provided free of charge upon request by 'het Vrouwenrad'.

3. Client: The person, company or body that issues the order for the work.

4. Services: All products and services supplied by 'het Vrouwenrad' to the client, including coaching / training / workshops / circles and other forms of guidance, or advice, all in the broadest sense of the word, as well as all other services provided to the client. activities of any kind, performed in the context of an assignment, including activities that have not been performed at the express request of the client.

5. Client: The person who participates in a guidance, supervision, coaching process, even if he / she is not the client himself.

6. Participant: The person who participates in an education, training, workshop, circle, lecture, group / team process or peer review.

Article 2. Applicability of these conditions

1. These General Terms and Conditions apply to all offers and agreements in which the Vrouwenrad offers or delivers services.

2. Deviations from these conditions are only valid if expressly agreed in writing. Not only the Women's Wheel but also all persons or companies involved in the execution of any assignment for the client, can rely on these General Terms and Conditions.

3. These General Terms and Conditions also apply to additional assignments and follow-up assignments from the client.

4. Any purchasing or other General Terms and Conditions of the client do not apply, unless they have been expressly accepted in writing by the Women's Wheel.

5. If a collaboration with the Women's Wheel is entered into, this also means agreeing to the rates and General Terms and Conditions and the Privacy Statement.

 

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Article 3. Acceptance

1. By signing, the client / client / participant declares that he / she is in good mental and physical health, with the authority to make independent choices in life (ie not underage or serious psychiatric disorders where one is no longer accountable).

Article 4. Offers

1. The offers made by the Women's Wheel are without obligation; they are valid for 30 days unless otherwise indicated. The Women's Wheel is only bound by the offers if the acceptance thereof is confirmed in writing by the other party within 30 days.

2. The prices in the quotations mentioned are exclusive of VAT, unless stated otherwise.

3. The quotations are excl. (progress) reports to third parties, these are declared separately.

4. Offers are based on the information available at the Women's Wheel.

5. On and from the moment of delivery, the delivered goods are at the risk of the other party.

Article 5. Execution of the agreement

1. Agreements concluded with the Women's Wheel lead to an obligation of effort for the Women's Wheel, not to an obligation of result, whereby the Women's Wheel is obliged to fulfill its obligations as required by standards of care and craftsmanship according to the standards of the Women's Wheel turn into. The Women's Wheel will adhere to the “NOBCO Code of Ethics, to the best of its knowledge and ability.

2. If and insofar as required for the proper execution of the agreement, the Vrouwenrad has the right to have certain work done by third parties. This will always be done in consultation with the client / client;

3. The client / participant / client will contribute honestly and openly to the conversations / workshops / training courses / contact days / consultation / intervision and make an effort, whereby the client / participant / client assumes the responsibility for achieving results. Furthermore, the client / participant / client will come to the sessions / meetings / workshops / intervisions / presentations at the agreed time and place, take notes where necessary and adhere to any agreements made during the sessions / meetings / workshops / intervision / presentations to be made.

4. If the client, participant, client without informing the Women's Wheel on time (48 hours in advance) in writing / by telephone, is not present at the agreed time and / or place, participation in the session will lapse / training / workshop / contact day after 15 min., whereby the payment obligation remains for the reserved time. The client / participant / client is then not entitled to catch up, obtain brochures, handouts, etc.

5. The client / participant / client bears the responsibility, accountability and authority over his own behavior and the consequences thereof, both during the time that the Women's Wheel and the client / participant / client spend together, as well as afterwards.

6. By signing the contract, the client / client / participant gives permission to the Women's Wheel to use the techniques and methods it deems necessary, where necessary and desired. This is the responsibility of the client / client / participant, see art. 3.1. and art. 12.1.

7. By signing the contract, the client (s) / client / participants gives permission to the Women's Wheel to digitally record the sessions / training courses and, where necessary and / or desired, to discuss these in its peer group. This happens in such a way that the client is unrecognizable and cannot be traced, whereby the Women's Wheel respects confidentiality.

8. The client shall ensure that all data, which the Vrouwenrad indicates is necessary or of which the client should reasonably understand that these are necessary for the execution of the agreement, is provided to the Vrouwenrad in a timely manner. If the information required for the execution of the agreement has not been provided to the Vrouwenrad on time, the Vrouwenrad has the right to suspend the execution of the agreement and / or to charge the client the additional costs resulting from the delay in accordance with the usual rates. to bring.

9. The Women's Wheel is not liable for damage of any kind, because the Women's Wheel is based on incorrect and or incomplete information provided by the client, unless this should be known to be incorrect or incomplete.

Article 6. Contract duration

1. If the agreement concluded between the parties relates to delivering the same performance more than once, it is deemed to have been entered into for an indefinite period of time, unless expressly agreed otherwise in writing.

2. In case of extension of a coaching / training / assessment process, the agreements (with the exception of the General Terms and Conditions) of the first agreed contract remain in force, unless the parties have decided to continue this with other agreements, this will then be recorded in writing in a new contract.

3. In a follow-up process, the General Terms and Conditions of that time, as stated on the website of the Vrouwenrad, apply and the General Terms and Conditions of the 'old' contract lapse (see art. 16).

Article 7. Modification of the agreement

1. If during the execution of the agreement it appears that for a proper execution it is necessary to change or supplement the work to be performed, the parties will adjust the agreement in time and in consultation accordingly and sign it accordingly in writing.

2. If the parties agree that the agreement will be changed or supplemented, the time of completion of the execution can be influenced by this. The Women's Wheel will inform the client as soon as possible.

3. If an amendment or addition to the agreement has financial and / or qualitative consequences, the Women's Wheel will inform the client in advance.

4. If a fixed fee has been agreed, the Vrouwenrad will indicate to what extent the change or addition to the agreement will result in this fee being exceeded.

Article 8. Confidentiality and code of conduct

1. The Contractor is, subject to any obligation that the law or a competent governmental body imposes on him / her to disclose certain data, is obliged to maintain confidentiality towards third parties all confidential information that he / she has in the context of the Client's agreement or from other source. Information is considered confidential if this has been communicated by the Client or if this arises from the nature of the information. The contractor ensures that this obligation is also imposed on any employees or third parties who are engaged by him / her for an assignment.

2. Conversations, sessions and other contacts that take place in any form between the Contractor and the coached person are considered to be strictly confidential. The Contractor will therefore not make any statements to anyone, including the Client (if this is not the person being coached), about the content and course of these contacts, unless the coached person has given explicit permission for this.

3. The Contractor will carry out the assignment in accordance with the “NOBCO Ethical Code of Conduct” or the applicable professional rules and will be bound by the NOBCO complaints regulations or the professional rules that replace them and disciplinary proceedings. The applicable rules of conduct and regulations can be found on the NOBCO website: www.nobco.nl.

 

Article 9. Intellectual property

1. The Contractor is entitled to the intellectual property rights with regard to the products it has provided to the Client and / or the coached party under the agreement, or used under this agreement, including but not limited to testing, readers, reports, models, exercise material and computer programs.

2. The Client and / or the coached person may / may not use these products, without the express written permission of the Contractor, to which the Contractor is entitled with regard to intellectual property rights, other than for the benefit of this assignment.

3. The Contractor is entitled to use the knowledge obtained through the execution of the work for other purposes, insofar as no confidential information is brought to the notice of third parties and provided that this cannot be traced back to individual Clients or coaches.
   
   
   Payment is made in advance of the coach sessions / programs / workshops / assessments / mourning counseling / research / advice / information.

1. The amount must be credited to the account of Het Vrouwenrad at least 7 days before the start of the sessions / start of a trajectory / at least 20 days before the start of a workshop / training, in a manner to be indicated by Het Vrouwenrad in the currency in which is billed. Payment will be made without deduction, compensation or suspension for any reason.

2. If the client has not paid the amounts due at the latest on the due date, he will automatically be in default without further notice of default being required. In the event of payment default by the client, Het Vrouwenrad is entitled to cease or suspend all work to be performed for the client with immediate effect, without it being in any way liable to pay damages to the client.

3. In the event of payment default, the client will also owe default interest on the outstanding receivables equal to the statutory interest.

4. In case of liquidation, bankruptcy or suspension of payment of the client, the claims of Het Vrouwenrad and the obligations of the client towards Het Vrouwenrad will become immediately due and payable.

5. Payments made by the client always serve to settle, in the first place, all interest and costs owed, secondly, due and payable invoices that have been open the longest, even if the client states that the payment relates to a later invoice.

6. If Het Vrouwenrad requires more than the usual effort to execute the agreement, Het Vrouwenrad may demand payment (or equivalent security) before starting its work.

Article 11. Collection costs

1. In case Het Vrouwenrad decides for its own reason to collect a claim for non-payment of one or more unpaid invoices by judicial means, the principal is also obliged to reimburse all reasonably incurred judicial and extrajudicial costs in addition to the principal and interest owed. . This will always include the costs of collection agencies, as well as the costs and fees of bailiffs and lawyers, even if they exceed the legal costs to be allocated. The reimbursement of judicial and extrajudicial costs incurred is at least 15% of the principal sum owed.

Article 12. Liability

1. The Contractor is only liable to the Client and / or the coached person for damage as a result of a serious attributable shortcoming in the performance of the agreement. This is the case if the Contractor does not observe the required care and expertise in the execution of the agreement.

2. If the Contractor is liable for damage suffered by the Client and / or coached, his / her liability is limited to the amount that is paid out under the professional liability insurance or other liability insurance taken out by the Contractor, plus the deductible applicable to the Client. , the total of these amounts being limited to the maximum amount of the insurance. A copy of the policy with conditions of the professional liability insurance will be sent by the Contractor on request.

3. If, for whatever reason, no insurance payment takes place, the liability of the Contractor towards the Client and / or the coached person is limited to the fee of the assignment to which the liability relates, with a maximum of € 5,000.

4. The Vrouwenrad is not obliged to compensate indirect damage suffered by the Client and / or the coach, including but not limited to consequential damage, loss of profit and damage as a result of business interruption.

5. The Women's Wheel will exercise due care when engaging third parties not active in its organization (such as consultants, experts or service providers). The Contractor is not liable for serious shortcomings towards the Client and / or the coached person or for any errors or shortcomings of these third parties. In such a case, the Client and / or the coached person is obliged to hold the engaged third parties liable and to report any damage suffered on these third parties. stories.

6. The Vrouwenrad is not liable for damage of any nature suffered by the Client and / or coached if the Contractor has assumed incorrect and / or incomplete information provided by the Client in the execution of his / her assignment, unless this is incorrect or incomplete for the Contractor. was or should have been clearly known.

7. The Women's Wheel, or coaches or third parties engaged by him / her, who are charged with guiding coaches, will not give or use resources, methods, techniques or instructions or create situations that limit or adversely affect the ability of the coached the observation, analysis and assessment of threatened injuries for the coached, in whatever form. If the coached would suffer any injury, the Contractor or coaches or third parties to be engaged by him / her are in no way liable for this.

8. The Client indemnifies Het Vrouwenrad against all claims (such as damages and legal claims) from third parties that are related to the execution of the agreement between the Client and Het Vrouwenrad, unless it concerns claims resulting from serious shortcomings of Het Vrouwenrad.

9. If the Client and / or the coached party has not brought legal action against Het Vrouwenrad within 1 year after discovering the damage, this legal claim will lapse after the end of the year.

10. Any liability of Het Vrouwenrad for business damage or other indirect damage or consequential damage to (immovable) movable property, persons or third parties, or consequential damage of possible (printing) errors on its website, folders or other PR, of whatever nature, is expressly excluded. .

Article 13. Cancellation / termination of the agreement

1. The Women's Wheel has the right, without giving any reason, to cancel a training, guidance program, coaching program, women's circle, assessment, research, advisory procedure or information, or to refuse the participation of a client or to refuse the client / participant designated by the client, in which if the client is entitled to a refund of the full amount paid to Het Vrouwenrad, less the services delivered up to the termination.

2. Cancellations by the client can only be made in writing or by email, unless contractual / on the registration form stipulates otherwise. The date of the postmark or the mail receipt is the notice period of the cancellation. The written or e-mail confirmation from Het Vrouwenrad serves as proof of the cancellation.

3. Cancellation costs: 1. If canceled up to two months prior to the start date, 25% of the participation costs will be charged. 2. If canceled up to one month before the start date, 50% of the participation fee will be charged. 3. If canceled within 14 days prior to the start date, the full participation fee will be charged. Refunds are not possible.

4. If the client or the client / candidate / participant designated by the client after the start of a course, training, supervision or coaching, assessment, research, advice, information, terminates the participation in the interim or otherwise does not participate, the client / client / participant is not entitled to any refund or to make up for the missed course / training / trajectory / day / session / time / guidance / presentation or obtain brochures, hand-outs etc. It is also not possible to have a replacement or change day (s).

5. The Women's Wheel is entitled to deny and / or cancel participants in workshops / training courses and / or clients, further access / participation in or to a workshop / training / session / contact day and / or route, etc., if they are in the eyes of Het Vrouwenrad in a destructive / negative / improper / aggressive manner behave (a) g (t) and and / or do not keep agreements (t) and / or that progress / safety for the (coaching / assessment) / guidance / advice / research / information / training / workshop) process, the group and / or press (s) is disrupted. The responsibility for this behavior lies with the student / participant / client / supervisor. Refund of any prepaid amount is then not possible, the payment obligation remains. The client / client / participant is then not entitled to obtain brochures, handouts, etc.

6. A private / individual / relationship counseling or coaching conversation can be canceled or moved free of charge up to 24 hours (excluding weekend) before the start of the conversation. In case of cancellation or relocation within 24 hours and if the client or client does not or not arrive on time at the scheduled time, Het Vrouwenrad is entitled to charge the full agreed rate for the interview.

7. If the client / participant, without informing Het Vrouwenrad of this in writing / by telephone, is not present at the agreed time and / or place, the session / training / will lapse after 15 minutes, whereby the payment obligation for the reserved time stands still. The coachee / participant / supervisor / student is then not entitled to obtain brochures, handouts, etc.

8. If one of the parties falls seriously short in the fulfillment of its obligations and after having been explicitly informed of this by the other party, it does not fulfill this obligation within a reasonable period of time, the other party is entitled to terminate the agreement without the terminating party the shortcoming party owes any compensation / refund of any prepaid amount. The services delivered until the termination are paid in the agreed manner.

Article 14. Personal data

1. By entering into an agreement with Het Vrouwenrad, Het Vrouwenrad is granted permission for automatic processing of the personal data obtained from the agreement. Het Vrouwenrad will only use this personal data for its own activities.

2. The retention period of personal data is 15 years, or at the request of the client, these are given to the client / removed / destroyed.

3. The Privacy Statement also applies to this information.

 

Article 15. Choice of law and forum

1. Dutch law applies to this agreement and everything related to it.

2. If Het Vrouwenrad and the Client and / or the coached person have a dispute arising from this agreement, they are obliged to first try to resolve this dispute in consultation and, if this does not work, to use mediation.

3. If consultation and / or mediation does not lead to a resolution of the dispute, the competent judicial authority where Het Vrouwenrad is established has exclusive jurisdiction to hear the dispute.

 

Article 16. Dispute resolution

1. Dutch law applies to every agreement between Het Vrouwenrad and the client.

2. Disputes arising from agreements to which these conditions apply and which do not fall within the competence of the subdistrict court, will be submitted to the competent court of the district in which Het Vrouwenrad is established.

Article 17. Complaints procedure

1. Complaints about the work performed must be reported by the client in writing to Het Vrouwenrad within 8 days after discovery, but no later than 14 days after completion of the work concerned. The notice of default must contain as detailed a description as possible of the shortcoming, so that Het Vrouwenrad is able to respond adequately.

2. If a complaint is justified, Het Vrouwenrad will still perform the work as agreed, unless this has become demonstrably pointless for the client. The latter must be made known in writing by the Client.

3. If it is no longer possible or useful to perform the agreed work, Het Vrouwenrad will only be liable within the limits of Article 11.

4. Complaints are handled by the NOBCO (https://www.nobco.nl/klachten).

Article 18. Applicable rules of conduct and regulations

1. The Women's Wheel carries out the assignment (coaching) in accordance with the “NOBCO Code of Ethics” or the applicable professional rules and is bound by the NOBCO complaints regulations or the professional rules and disciplinary law that replace it. The applicable rules of conduct and regulations can be found on the NOBCO website: www.nobco.nl.

 

 

Article 19. Location and amendment of the General Terms and Conditions

1. The latest version of the 'Women's Wheel Terms and Conditions' is always available on its website: www.hetvrouwenrad.com. These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht, under number: 72709510

2. Applicable is always the last registered version or the version that applied at the time of the conclusion of the contract with Het Vrouwenrad.

3. In a follow-up process, the 'General Conditions' of Het Vrouwenrad at that time, as stated on the website of Het Vrouwenrad, and the 'General Conditions' of Het Vrouwenrad of the 'old' contract will lapse.

4. The Dutch text of the 'General Conditions of Het Vrouwenrad' is always decisive for the explanation thereof.

Mirjam van Donselaar, Applied Psychologist and owner of Het Vrouwenrad
Chamber of Commerce no: 72709510
© Copyright Het Vrouwenrad